Refund policy
Return & Refund Policy – MaisQueUtilShop
At MaisQueUtilShop, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- The item must be in the same condition that you received it
- Proof of purchase is required
Non-returnable items
Some types of items cannot be returned:
- Sale items
- Gift cards
- Personal care products
- Items damaged due to misuse
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Damaged or wrong items
If your item arrives:
- Damaged
- Defective
- Different from what you ordered
Please contact us immediately:
In these cases, we may offer a replacement or full refund.
Return shipping costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping costs are non-refundable.
How to request a return
Please contact us at:
Include:
- Order number
- Reason for return
- Photos if applicable
Contact
For any questions:
